Privacy Policy Last updated: June 2026

1. About This Policy

Truck Battery Experts is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

By using our website or engaging our services you agree to the collection and use of your information as described in this policy.

2. Who We Are

Truck Battery Experts is an Australian mobile battery supply and replacement business operating in Victoria. Our website is located at www.truckbattery.com.au.

3. What Personal Information We Collect

We may collect the following types of personal information:

Contact Information Name, email address, phone number, and business or postal address.

Vehicle and Service Information Details of the vehicle and location you ask us to attend, including make, model, and battery requirements.

Payment Information Billing details necessary to process payment for our services. We do not store full credit card details on our systems.

Website Usage Information Information collected automatically when you visit our website, including your IP address, browser type, pages visited, and how you arrived at our site. This information is collected through cookies and analytics tools. Please refer to our Cookie Policy for more details.

Communications Records of any correspondence between you and Truck Battery Experts including emails, phone calls, and form submissions.

4. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you complete a booking form, contact us by phone or email, or communicate with us in any other way
• Automatically through cookies and analytics tools when you use our website
• From third parties such as fleet managers or operators where a service is arranged on your behalf

5. Why We Collect Your Information

We collect and use your personal information to:

• Provide and manage our mobile battery and roadside services
• Process bookings and payments
• Deliver service documentation and follow up on any findings
• Respond to your enquiries and communicate with you about our services
• Improve our website and service offering
• Meet our legal and regulatory obligations
• Send you relevant information about our services where you have consented to receive it

We will not use your personal information for any purpose unrelated to the above without your consent.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to those who need it to carry out their responsibilities.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed we take reasonable steps to destroy or de-identify it.

7. Who We Share Your Information With

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers We may share information with trusted third party service providers who assist us in operating our business, such as payment processors, email platforms, and website hosting providers. These providers are required to handle your information in accordance with Australian privacy laws.

Fleet Operators and Site Contacts Where necessary to coordinate access to a vehicle or depot for service purposes only.

Legal Requirements Where we are required by law, regulation, or court order to disclose information.

We require all third parties who handle your personal information to do so in a manner consistent with the Australian Privacy Principles.

8. Marketing Communications

We may contact you with information about our services if you have enquired about or used our services previously. You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe link in any email we send.

We do not share your contact details with third parties for marketing purposes.

9. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. Please refer to our Cookie Policy for full details on how we use cookies and how you can manage your preferences.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, out of date, or incomplete. To make a request please contact us using the details below.

We will respond to access and correction requests within a reasonable timeframe. In some circumstances we may be unable to provide access, in which case we will explain why.

11. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Act 1988 you are entitled to make a complaint. Please contact us in the first instance and we will endeavour to resolve your concern promptly.

If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of last update noted at the top. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information please get in touch.